Terms & Conditions

1. Welcome / Overview

Welcome to PANMAKER, an online portal owned by PANMAKER PRIVATE LIMITED. PANMAKER is a one‑window platform for Travel Bookings (Flights, Buses, Holiday Packages, Hotels), Financial Services (Private Limited Incorporation, LLP Incorporation, GST Registration, Trademark Filing, etc.), e‑Gov Consultancy (PAN Card, Passport, etc.), and related assistance & consultancy information.

2. User Agreement

User (the “User”) can access PANMAKER.COM (the "Site"), subject to the terms and conditions of use, as changed/updated from time to time entirely at the discretion of PANMAKER.COM. The term of this Agreement continues while the User accesses the Site & its services. Nothing in these Terms should be construed to confer any rights on User or third‑party beneficiaries.

3. Eligibility & Registration

Users must be 18 years or older to use the services. By registering/visiting/signing up, the User represents being 18+ and capable to understand and comply with these Terms. Services are not marketed to minors under 18; minors may apply under guardian supervision.

Document Matching: All information must exactly match submitted proof documents. Any discrepancy is the sole responsibility of the User; PANMAKER.COM is not liable to refund in such cases.

4. Changes to Terms & Conditions

We may add, change, suspend, or discontinue any service or content without notice. Users should review these Terms regularly. Continued access after changes constitutes acceptance.

5. Prohibited Conduct

• Violate the T&Cs; impersonate others; misrepresent affiliations; forge signatures; use potentially fraudulent funds.
• Infringe intellectual property, publicity or privacy rights.
• Use Services if under 18 without parental sponsor, or under 13 in any case.
• Post libelous/defamatory content; pornographic, vulgar, or offensive material.
• Refuse to cooperate in investigations or identity confirmation.
• Interfere with security features; reverse engineer; automated, abusive, or excessive use.
• Upload malware or harmful code; scrape without permission; overload infrastructure.
• Manipulate headers/identifiers; sell or resell Services or derived data.
• Solicit illegal activity; provide false/misleading information; collect personal data of others unlawfully.
• Cause chargebacks, fines, or network rule violations; send automated requests without prior permission.

6. Information Collected

PANMAKER.COM will collect, store, use, and share personal information per our Privacy Policy and Indian laws.

• Contact information provided by the User is used to deliver services and updates.
• We may automatically track IP, browser info, and visited URLs.
• Purchases authorize us to gather necessary personal information.
• Posted messages/reviews/feedback may be retained to resolve disputes and for support, and may be provided to authorities when required by law.
• We may request reviews of purchased/availed products/services.
• User‑submitted content may be stored, uploaded, published, or removed at our discretion.
• Any information marked confidential by PANMAKER.COM must be maintained by the User and disclosed only as required by law or to fulfill this agreement.

7. Fees & Payment

We may charge listing and transaction fees and may alter fees without notice. Users are responsible for all charges, fees, duties, taxes, and assessments. In case of short charging due to technical reasons, we may recover the balance. Price changes due to taxes or new levies are borne by the customer.

In rare cases of reservations not getting confirmed, we will process refunds. PANMAKER is not obliged to make alternative bookings. Subsequent bookings are new transactions.

Refund requests for unutilized or no‑show flight/hotel bookings must be made within 90 days from departure/check‑in. Post 90 days, unclaimed amounts are forfeited, subject to airline/hotel/PANMAKER policies.

8. Usage of Mobile Number

We may send confirmations, itineraries, cancellations, payment statuses, or assistance via SMS/calls/email to the contact details provided. Such communications are transactional and compliant with TRAI guidelines. Users indemnify PANMAKER.COM against actions due to erroneous complaints or wrong contact details provided.

9. Onus of the User

We are responsible only for transactions done through PANMAKER.COM. Users are responsible to comply with all applicable laws and procedures and warrant legal capacity to contract.

10. Advertisers on PANMAKER.COM / Linked Websites

We are not responsible for errors or representations on linked pages. We do not endorse advertisers. Linked sites are provided for convenience and are not under our control.

11. Refund Policy

Services are non‑refundable (including setup, monthly, upgrades, professional fees). If services/accounts are cancelled for policy violations, all payments are non‑refundable. Chargebacks/disputes may result in collection actions.

12. Cancellation Policy

Bookings are subject to the cancellation policy displayed at booking or communicated in writing.

13. Insurance

Unless explicitly provided, obtaining adequate insurance is the User’s responsibility. Any insurance provided is governed by the insurer’s terms. Claims/disputes are to be taken up directly with the insurer.

14. Force Majeure Circumstances

No liability for interruptions/delays due to causes beyond reasonable control including natural disasters, war, government actions, internet/power failures, third‑party non‑performance, etc.

15. Safety of Data Downloaded

Downloads are at User’s risk. We endeavor to keep content free from malware but cannot guarantee it.

16. Feedback from Customer & Solicitation

We may contact Users with offers on services via mailers, calls, SMS, etc. To opt‑out, email service@PANMAKER.COM. See our Privacy Policy for details.

17. Proprietary Rights

Materials (sound, photos, graphics, video, etc.) may be protected by IP laws. Use only as expressly authorized. Do not upload or distribute third‑party proprietary content without permission.

18. Visa Obligations of the User

Travel bookings are subject to visa requirements to be obtained by travelers. PANMAKER.COM is not responsible for inability to travel due to visa issues and is not liable to refund untraveled bookings for such reasons.

19. Personal & Non‑Commercial Use Limitation

Services are for personal, non‑commercial use unless otherwise specified. Do not copy, distribute, transmit, display, perform, publish, license, create derivative works, or sell information, software, products, or services without prior written approval.

20. Indemnification

Users agree to indemnify and hold harmless PANMAKER.COM and affiliates against losses arising from breach or non‑performance of obligations under this agreement or applicable laws.

21. Right to Refuse

We may refuse orders at our discretion. Contracts are complete only upon receipt and acceptance of full payment. We may limit activity, end listings, warn users, suspend/terminate registration, and/or refuse access for violations, unverifiable information, or potential third‑party rights infringements.

22. Right to Cancellation by PANMAKER.COM for Invalid Information

Providing incorrect/misrepresented information may result in cancellation of bookings/services without prior notice. Users indemnify PANMAKER.COM against losses arising from such measures.

23. Interpretation – Number & Gender

Terms apply equally to singular/plural. Pronouns include masculine, feminine, and neuter. “Include/including” means without limitation. References like “herein/hereof/hereto” refer to this agreement as a whole.

24. Severability

If any provision is invalid/unenforceable, the remainder continues in full force.

25. Headings

Headings are for convenience and do not limit scope or interpretation. In case of conflict with additional terms elsewhere on PANMAKER.COM, these terms control.

26. Relationship

Nothing herein constitutes a partnership or agency between User and PANMAKER.COM.

27. Updation of Information by PANMAKER.COM

Information/software/products/services may include inaccuracies or typographical errors which will be corrected when noticed. Changes may be made without notice. Advice not from an authorized representative should not be relied upon.

28. Modification of Terms of Use

We may change terms, conditions, notices, and charges at any time. Users should review them regularly.

29. GST & MSME Registration via Third‑Party Portal

GST/MSME services are facilitated through MeraProfit (Third‑Party Portal). Queries, payments, and disputes related to these services should be directed to MeraProfit (support@meraprofit.com). We act solely as a connecting platform and disclaim liability for third‑party services. Your use is subject to both our Terms and MeraProfit’s terms.

30. Refund Policy for Bus Tickets (Note)

Refund policy shown on the ticket is indicative. Actual cancellation charges are set by bus operators/providers at cancellation time. PANMAKER.COM does not govern these charges.

31. Jurisdiction

PANMAKER.COM disclaims implied warranties under laws of jurisdictions where it does not operate. Subject to arbitration (if any), courts of NCR of Delhi, India, shall have exclusive jurisdiction.

32. Responsibilities of User vis‑à‑vis the Agreement

We act as a booking agent for certain services and are not liable for the standards of service of providers. Services are provided on an “as is” and “as available” basis. Features may change without notice. We disclaim all implied warranties to the extent permitted by law. If you disagree, discontinue using the services and notify us in writing.

33. Communication Consent

By using our services, you authorize PANMAKER representatives to contact you via phone, message, and email. This consent supersedes preferences set via DND/NCPR.