Privacy Policy

Last Updated: September 17, 2025

1. Information We Collect

Personal Information:

  • Full name, father's/mother's name, date of birth
  • Email address and mobile number
  • Residential and correspondence addresses
  • Identity proof (Aadhaar,Dobcertificate)
  • Address proof (Utility bills)
  • Photograph and signature
  • Payment information (processed through secure gateways)

Technical Information:

  • IP address, browser type, and device information
  • Website usage patterns and access times
  • Cookies and similar tracking technologies
2. How We Use Your Information
  • Process and submit PAN card applications
  • Verify document authenticity and completeness
  • Communicate application status and updates
  • Provide customer support services
  • Comply with legal and regulatory requirements
  • Improve our services and website functionality
3. Information Sharing and Disclosure

We share your information only with:

  • Government authorities (NSDL/UTIITSL) for application processing
  • Payment gateway providers for transaction processing
  • Legal authorities when required by law
  • Service providers bound by confidentiality agreements

We DO NOT:

  • Sell your personal information to third parties
  • Share data for marketing purposes without consent
  • Transfer data outside India without adequate protection
4. Data Security Measures
  • SSL encryption for all data transmission
  • Secure servers with regular security updates
  • Access controls limiting employee data access
  • Regular security audits and vulnerability assessments
  • Document destruction after legal retention periods
5. Data Retention
  • Application data retained for 7 years as per legal requirements
  • Marketing communications data until opt-out request
  • Technical logs retained for 12 months
  • Payment records as per financial regulations
6. Your Rights
  • Access your personal information
  • Request correction of inaccurate data
  • Opt-out of marketing communications
  • Request data deletion (subject to legal requirements)
  • File complaints with appropriate authorities
7. Cookies and Tracking

We use cookies to:

  • Maintain session information
  • Analyze website performance
  • Provide a personalized experience
  • Enable secure payment processing

You can disable cookies through browser settings, though this may affect website functionality.

8. Third-Party Services

Our website integrates with:

  • Payment gateway providers (RBI-authorized)
  • Document verification services
  • Customer support platforms
  • Website analytics tools

Each service has its own privacy policy governing data handling.

9. Contact for Privacy Concerns

Email: 24digitalvalley@gmail.com
Address: Surat, Gujarat

10. Policy Updates

We may update this policy to reflect legal changes or service improvements. Users will be notified of significant changes via email or website notices.